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Frequently asked questions

How renting, wallets, and payments work on RatherRent.

Getting started

What is RatherRent?+

RatherRent lets you rent access to PC games by the hour or by the day. Instead of buying a full title, you pick the game you want, choose how long you need it, and get login details so you can start playing in minutes.

How does renting work?+

Browse the catalog, open a game, and pick a rental duration. You see a live price before you confirm. Once you rent, the cost comes out of your prepaid wallet and your login details appear on your My Rentals page. Your rental stays active until the time you paid for runs out.

Do I need an account to browse?+

No. You can browse the full catalog and check prices without signing in. You only need an account, with a verified email, when you are ready to add funds and rent a game.

Wallet & payments

How do I pay for rentals?+

Rentals are paid from your RatherRent wallet. You top the wallet up first, then each rental is charged against your balance. This keeps checkout instant because there is no separate payment step every time you rent.

How do I add funds?+

Go to your Wallet, enter an amount, and pay with crypto. Your balance updates as soon as the network confirms the payment. Card payments are coming soon.

My payment is still pending. What should I do?+

Crypto payments are credited once they confirm on the network, which can take a little while depending on the coin. Your wallet page updates on its own while a payment is confirming, so you can leave it open. If you sent a different amount than the invoice asked for, the top-up goes to a manual review and you should contact support with your top-up ID.

Do unfinished top-ups expire?+

Yes. A top-up you start but do not pay expires after a couple of hours. If that happens, just start a new one from your wallet page.

Can I get a refund on my wallet balance?+

Funds you add to your wallet are meant to be spent on rentals. If you run into a problem with a top-up or a charge, reach out to support and we will help sort it out.

Your rentals

Where do I find my login details?+

On your My Rentals page. Each active rental has a reveal button for the account details and, when the account uses Steam Guard, a code that refreshes on its own every few seconds.

Can I extend a rental?+

Yes. Open the rental on your My Rentals page and choose Extend. You see the price for the extra time before you confirm, and it is charged from your wallet balance.

What happens when my rental ends?+

Access stops automatically when the time you paid for runs out. The rental then shows as expired in your history. If you want more time, extend it before it ends or start a fresh rental.

Can I end a rental early?+

You can end a rental at any time from your My Rentals page. Ending a rental is permanent and does not refund unused time, so we ask you to confirm before it goes through.

The code asks for a Steam Guard login. How does that work?+

When a game account has Steam Guard turned on, your rental card shows a login code with a countdown ring. It refreshes on its own, so if a code stops working just wait for the next one and use the fresh value.

Accounts & security

Why do I need to verify my email?+

Email verification protects your account and your wallet balance. You need a verified email before you can add funds or rent, and we use it to reach you about anything important on your account.

Is it safe to use the rented account?+

Yes. Play normally during your rental. Do not change the account password, email, or security settings, and do not try to make purchases on the account. If an account seems locked or offline, use the tools on your rental card to refresh access or contact support.

I got locked out after failed logins. What now?+

Too many failed sign-in attempts temporarily lock an account as a safety measure. Wait a little while and try again with the correct details. If you forgot your password, use the Forgot password link on the login page and we will email you a link to choose a new one.

Still stuck? Reach out through Support and we will help you out.
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